Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
All your support requests will be attended to in no more than sixty minutes after the trouble ticket or e–mail is received. If your issue needs additional assistance from a sysadmin, we will forward the ticket or the email to the person on duty and we will leave a note to let you know that more time will be needed for discovering a solution. Furthermore if you make use of the Optional Managed Services package, all of the server management services included there will be executed whenever you prefer.
A Premium Customer Support Service
Our help desk support team will be online for you 24/7 if you require help working with our Web Hosting Control Panel or with any of the applications that we install for you on the dedicated server. What is more if you require help with all the regular administration tasks on your dedicated server, you can make use of our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, etc.
A User–Friendly Help Area
Every Linux dedicated hosting server is fitted out with our free Web Hosting Control Panel, which boasts a comprehensive knowledge base plus a group of instructional video tutorials. Whenever you require help with the Web Hosting Control Panel, just click the Videos or Help buttons located in the upper right corner.