Phone Support in Cloud Hosting
We believe that the option to talk with a live consultant is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you're able to reach us over the phone for 14 hours a day. If you consider purchasing one of our Linux cloud hosting, for instance, you can call us and find more about our solutions prior to ordering in order to make sure that we do match all system requirements for your websites. After your order, you'll be able to get in touch with us about any sales and billing difficulties you may have, or receive any general or basic technical information that you need. We have tried to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you wish to know more about our plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated matters may require a support ticket in order to give some time to our tech support crew to investigate, we are able to assist you with countless technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the USA, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you're able to reach us.