If you have a website, a problem might always occur and it doesn’t necessarily have to be related to the web hosting service. For instance, something can go wrong when you update a web-based app or some critical data could be modified or erased by accident. Irrespective of what the nature of the problem might be, you will have to touch base with the client care team and ask them to restore a backup or to assist you in solving the problem that you’re encountering. How promptly they will do it will predetermine the period of time that your sites will be inaccessible. For some websites like social networks or e-commerce portals, a regular outage period too often means lost visitors and cash. Hence, it’s vital to use the services of a company that offers not only a very good customer care service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

If you’re using one of our Linux cloud hosting and you’ve got an inquiry or run into some obstacle, you can get in touch with us 24/7 by submitting a technical support ticket or by writing an email and we guarantee that you will obtain a reply in less than 1 hour. If the issue can be resolved, we’ll do it before we reply, while if there’s something that you need to do on your end, we will provide you with all the needed information – what workable solutions to try, what settings to check, and so on. Normally, you’ll get an answer within thirty minutes max, which implies that waiting around for hours on end or even for more than a day to get support is something unthinkable. Our sixty-minute response time guarantee applies to any question that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you submit a ticket via your hosting Control Panel or write an email connected with your semi-dedicated server, you will obtain a response within maximum 1 hour. You can get in touch with us at any time with regard to billing, technical or general issues and since we will be at your disposal around the clock, you will always obtain assistance in a timely manner. Based on the specific issue or question, we’ll provide you with more information, resolve the obstacle if it’s been caused by something within our reach or advise you on how to proceed in case you need to edit some setting for a web-based app that we don’t have access to. You can just forget about waiting for a whole day for each and every answer. In fact, in most cases we answer tickets and emails within no more than twenty-twenty five minutes.