One-Hour Response Guarantee in Cloud Hosting
If you’re using one of our Linux cloud hosting and you’ve got an inquiry or run into some obstacle, you can get in touch with us 24/7 by submitting a technical support ticket or by writing an email and we guarantee that you will obtain a reply in less than 1 hour. If the issue can be resolved, we’ll do it before we reply, while if there’s something that you need to do on your end, we will provide you with all the needed information – what workable solutions to try, what settings to check, and so on. Normally, you’ll get an answer within thirty minutes max, which implies that waiting around for hours on end or even for more than a day to get support is something unthinkable. Our sixty-minute response time guarantee applies to any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a ticket via your hosting Control Panel or write an email connected with your semi-dedicated server, you will obtain a response within maximum 1 hour. You can get in touch with us at any time with regard to billing, technical or general issues and since we will be at your disposal around the clock, you will always obtain assistance in a timely manner. Based on the specific issue or question, we’ll provide you with more information, resolve the obstacle if it’s been caused by something within our reach or advise you on how to proceed in case you need to edit some setting for a web-based app that we don’t have access to. You can just forget about waiting for a whole day for each and every answer. In fact, in most cases we answer tickets and emails within no more than twenty-twenty five minutes.