A live chat is one of the several methods of communication supplied by some hosting companies as part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of communication is quicker than a support ticket and it will make it less likely to misspell or misunderstand a word as compared to a telephone call with an agent. Furthermore, if the trouble that you experience requires some time to be reviewed and dealt with, you can do something different at the same time instead of just waiting, like you'd have to do when you call. You can also use a live chat support service without charge as long as you have web access even if your website hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we supply for all our Linux cloud hosting, you will find live chat support which is online 24/7, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, as we will support you with nearly anything, ranging from providing you with general info on our services in case you are not a client yet and you're thinking about ordering one of the packages, to assisting you with installing an e-mail account in an email client. Some problems are more complex and time-consuming, therefore you will have to employ the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all our prospective and present customers. In case you're searching for a new web hosting account, you're able to chat in real time to one of our agents and get more details about our Linux semi-dedicated hosting so as to pick the perfect plan for your web sites. If you already own an account with us, we'll support you in a very timely manner with billing, general and first-level technicalmatters. Even though in some instances you'll need to open a support ticket because there are problems that cannot be resolved on the live chat, we will be able to help you with lots of basic jobs, such as setting up an e-mail account in an e-mail client or forwarding one domain name to another one. Thus, you'll take advantage of quick support and you'll save plenty of time.