There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a support ticket system. This is the least complicated channel of correspondence for many reasons. In the event that no help desk team representative is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always hit home. Besides, you can copy ‘n’ paste extensive pieces of information without having to worry about typing errors, and if a certain problem requires more time to be sorted out or a number of responses must be exchanged, all the info will be in one place, so either party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they are often separate from the web hosting platform, which goes to say that if you need to supply info or to follow instructions, you’ll need to use at least 2 separate admin dashboards and this number can grow if you want to manage a number of domains. Furthermore, a lot of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing your files or tweaking various account settings. The ticketing system is being strictly monitored 24/7/365 by our customer service staff and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to obtain support. Unlike other hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you like and request information with regard to any billing or technical problem. On top of that, you can read a selection of educative articles, which will help you fix the most commonly encountered obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated hosting, so you will not require a different support platform to contact our client service team – you can do that on the spot as soon as you chance upon an obstacle. Posting a new ticket takes a few mouse clicks and tracking down an older one is just as simple. Using our smart search filter, you can quickly find any ticket that you have already posted. You can submit a ticket at any moment whatsoever as our client support team representatives are at your disposal 24x7 and reply in less than one hour, although it rarely takes that much to receive support. With Hepsia, you’ll have everything in one single location and you can just forget about having to use 2 or more platforms to fix a simple issue.