24/7 Customer Support in Cloud Hosting
The customer and tech support services for all of our cloud hosting packages are twenty-four-seven, which means that you can forget about waiting for a couple of days to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. In case you already have an account, you can open a support ticket on top of the other three methods of contact. You can choose the most appropriate way to contact us depending on where you are or what hardware you're using. We're able to assist you for more or less any webhosting-related question that you have or issue that you could experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you obtain a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and general queries. Our representatives can help you find the perfect plan or offer you information about our servers, in order to confirm if the system requirements for your sites are met. In case you're an existing customer, you can also contact us through electronic mail or through our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We warrant that any time you use any of these two ways of communication, you'll get a response within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the web hosting services of other suppliers, even big ones, you're able to compare the response time due to the fact that it often takes a full day for them to address a ticket.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting, you will never need to wait for more than an hour so as to receive support for any situation that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all of the support tickets that you open via your billing Control Panel or e-mail messages that you send to our tech support team. We also have local telephone numbers in a couple of countries around the globe plus a live chat service where we'll help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the various methods of communication, so whatever your question or problem is, there will always be someone to help you in a timely manner. In the event that you need help with third-party software, that you cannot set up or which gives you troubles, you'll be able to benefit from the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server packages that we offer include 24/7 support through various means of communication and with a 1-hour maximum reply time guarantee. In case you want to learn more about the packages or you have some general or billing questions, you will be able to phone one of the local numbers that we have globally or you could use our live chat service and speak with a live agent. For solely tech problems that require the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to track a given issue. The answer time for them rarely exceeds half an hour, which means that you can forget all about having to wait for a whole day in order to receive assistance. The support service is available for all the server-related issues, as well as the pre-installed software. If you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we offer for all plans.